Refund Policy.
Clear, fair, and transparent guidelines governing project cancellations and milestone billing.
Overview
Bina Aset Digital provides bespoke digital engineering, product design, and software consulting services. Due to the custom, labor-intensive nature of software engineering, refunds are evaluated strictly according to milestone deliverables specified in signed engagement agreements.
Eligibility & Cancellation
Clients may request cancellation and a prorated refund if submitted in writing before active sprint work commences. For upfront deposits, any unspent hours dedicated to discovery or architecture analysis are calculated and returned.
Non-Refundable Items
Once a project milestone is reviewed, accepted, or deployed to staging/production, the milestone payment is deemed earned and is non-refundable. Third-party licensing costs (cloud infrastructure, API tokens, third-party software) incurred on behalf of the client cannot be refunded.
How to Submit a Request
All cancellation or refund requests must be submitted in writing along with your invoice number and project reference to [email protected]. Our finance team will review and respond within 5 business days.
Dispute Resolution
We value constructive partnership. If an issue arises concerning deliverables, we commit to a good-faith remediation sprint to resolve technical discrepancies before escalating disputes.